Effective date: 13th August 2026
Last updated: 13th August 2026
1. About this Privacy Notice
This Privacy Notice explains how we collect, use, store, protect and share personal information when you interact with Beacon Park Boats.
Beacon Park Boats is a trading name of Timeout Escapes Limited.
Timeout Escapes Limited is the organisation responsible for the processing of your personal information and is the data controllerfor the purposes of applicable UK data protection legislation. This Privacy Notice applies to the Beacon Park Boats businesses and services operated by Timeout Escapes Limited, including our holiday boat and day boat businesses, websites, booking services, customer accounts and related activities.
2. Who we are
Timeout Escapes Limited
Company number: 13987569
Registered office: The Old School 74 The Street Ringland Norwich Norfolk NR8 6AB
We trade to customers as: Beacon Park Boats
Our customer-facing contact address is:
The Boathouse Hillside Road Llangattock Crickhowell Powys NP8 1EQ Wales, UK
Telephone: 01873 858277
For privacy enquiries, please use our general Beacon Park Boats contact details.
3. What personal information we collect
Depending on how you interact with us, we may collect and process information including:
Contact information
- name;
- postal address;
- email address;
- telephone number;
- other contact details you provide.
Booking information
- booking dates;
- boat selected;
- number of guests;
- passenger or guest information;
- booking preferences;
- special requirements;
- pets or vehicle information where relevant;
- booking amendments;
- cancellations;
- correspondence relating to bookings.
Customer account information
If you create an account with us, we may hold:
- username or account identifier;
- account details;
- booking history;
- preferences;
- communications with us.
We do not normally need to see or store your full payment-card details. Payments may be processed by third-party payment providers.
Communications
We may keep records of:
- emails;
- telephone calls where recorded or otherwise documented;
- enquiries;
- complaints;
- correspondence;
- customer service communications.
Website and technical information
When you use our websites, we may collect information such as:
- IP address;
- browser type;
- device information;
- operating system;
- pages visited;
- website interactions;
- approximate location derived from technical information;
- cookie and similar technology information.
CCTV
Our premises may be covered by CCTV or other video surveillance systems. Images may include customers, visitors, employees, contractors and other people who enter areas covered by our cameras.
4. How we collect your information
We may collect personal information:
- when you make a booking;
- when you create an online account;
- when you make an enquiry;
- when you telephone us;
- when you email us;
- when you use our website;
- when you subscribe to marketing communications;
- when you provide information during a booking;
- when you contact us about an existing booking;
- when you visit our premises;
- through CCTV;
- from people travelling with you or making a booking on your behalf;
- from payment, booking and technology providers;
- from third parties where this is lawful and necessary for the operation of our business.
5. Personal information transferred as part of the acquisition of the Beacon Park Boats business
Timeout Escapes Limited has acquired certain assets and the business of Beacon Park Boats Limited from its administrators. As part of that transaction, certain personal information relating to existing customers, bookings and enquiries has been transferred to Timeout Escapes Limited. This information may include information relating to:
- existing bookings;
- future bookings;
- historic bookings;
- enquiries;
- customer accounts;
- correspondence;
- payments and booking administration;
- customer preferences and requirements.
We use transferred information where necessary and lawful to continue operating the business, administer existing bookings and enquiries, provide customer service, meet legal obligations and protect our legitimate business interests. Where we use information for direct marketing, we will comply with the applicable requirements for direct marketing and electronic communications.
6. Why we use personal information
We may use personal information for the following purposes:
Booking and contract administration
To:
- process bookings;
- administer reservations;
- provide boat hire and related services;
- process payments;
- manage deposits and balances;
- arrange amendments;
- process cancellations and refunds;
- communicate important information about bookings;
- provide customer support.
Customer service
To:
- answer enquiries;
- deal with complaints;
- respond to requests;
- communicate with customers;
- maintain appropriate records.
Business administration
To:
- manage our business;
- maintain accounting and financial records;
- manage our fleet and availability;
- maintain operational records;
- administer suppliers and contractors;
- protect our systems and property.
Legal and regulatory purposes
To:
- comply with legal obligations;
- comply with court orders or lawful requests;
- establish, exercise or defend legal claims;
- prevent fraud;
- protect our legal rights.
Security
To:
- protect customers, staff and visitors;
- protect our premises and property;
- investigate incidents;
- prevent and investigate crime;
- operate CCTV and other security systems.
Website and technology
To:
- operate our websites;
- maintain website security;
- remember preferences;
- understand website usage;
- improve our websites and services;
- diagnose technical problems.
Marketing
Subject to applicable laws and your rights, we may use personal information to send information about:
- holidays;
- boat hire;
- day boat hire;
- special offers;
- late availability;
- new services;
- seasonal promotions;
- other products or services offered by Beacon Park Boats.
7. Our legal bases for processing personal information
We will only process personal information where we have a lawful basis to do so. Depending on the circumstances, these may include:
Contract
Processing may be necessary to enter into or perform a contract with you, including administering and fulfilling a booking.
Legal obligation
Processing may be necessary for us to comply with legal, accounting, tax or regulatory requirements.
Legitimate interests
We may process personal information where this is necessary for our legitimate interests in operating and protecting the Beacon Park Boats business, providing services, managing bookings, maintaining records, preventing fraud and crime, improving our services and communicating with customers, provided that those interests are not overridden by your rights and interests.
Consent
Where the law requires consent, we will obtain it. This may include certain forms of direct marketing or the use of certain cookies and similar technologies. Where we rely on consent, you may withdraw your consent at any time.
8. Direct marketing
We would like to keep our customers informed about Beacon Park Boats, including special offers, availability, holidays, day boat hire and other promotions. We will only send direct marketing in accordance with applicable data protection and electronic communications legislation.
For electronic marketing, including email and SMS, the Privacy and Electronic Communications Regulations 2003 (PECR) may apply in addition to the UK GDPR. Where consent is required, we will obtain appropriate consent. In certain circumstances, the law permits marketing to existing customers without obtaining fresh consent, provided the relevant conditions are met.
We will not assume that every person whose details were transferred to us as part of the acquisition can automatically be placed on a marketing list. We will consider the source of the information, the original communications and consent/opt-out position, the nature of the products or services being promoted and the applicable legal requirements before undertaking marketing.
Every marketing communication will provide an appropriate means of opting out or unsubscribing. You can also contact us at any time to ask us to stop sending marketing communications. We will maintain appropriate records of marketing preferences and opt-outs.
9. Service communications
We may need to contact you about an existing booking or other service you have requested.
Examples include:
- booking confirmations;
- payment reminders;
- balance reminders;
- changes to bookings;
- cancellation information;
- operational information;
- safety information;
- information necessary to provide your booking.
These communications are not necessarily marketing communications and may still be sent where necessary to administer your booking or provide the service you have requested.
10. CCTV and video surveillance
CCTV is operated at certain Beacon Park Boats premises and operational areas. CCTV may be used for purposes including:
- protecting customers, staff and visitors;
- protecting boats, vehicles, equipment and other property;
- preventing and detecting crime;
- investigating incidents;
- maintaining site security;
- assisting with the investigation of accidents or disputes;
- protecting our legal rights.
CCTV will only be used for appropriate and lawful purposes. Our primary lawful basis for routine security CCTV is generally our legitimate interests, including the protection of people and property.
Where appropriate, CCTV footage may be disclosed to:
- the police;
- insurers;
- professional advisers;
- law enforcement or regulatory bodies;
- other persons where disclosure is necessary and lawful.
CCTV footage will normally be retained only for as long as reasonably necessary for the purposes for which it was recorded. The precise retention period may vary depending on the CCTV system, storage arrangements and whether an incident requires footage to be retained for longer. We will not retain CCTV footage indefinitely.
11. Cookies and similar technologies
Our websites use cookies and similar technologies. Some cookies are necessary for the website and booking system to operate. Other cookies may be used for purposes such as:
- remembering preferences;
- analytics;
- understanding website usage;
- improving website performance;
- marketing or advertising.
Where required by law, we will obtain consent before placing or using non-essential cookies. Further information is provided in our Cookie Policy.
12. Who we share personal information with
We may share personal information with organisations that help us operate the Beacon Park Boats business. These may include:
- payment providers;
- booking system providers;
- website and hosting providers;
- IT providers;
- email and communications providers;
- marketing service providers;
- accountants;
- solicitors and other professional advisers;
- insurers;
- boat or operational service providers where necessary;
- security providers;
- government bodies and regulators;
- law enforcement agencies.
We will only share personal information where we have a lawful basis for doing so. We do not sell your personal information.
13. Service providers
Some organisations process personal information on our behalf. Where an organisation processes personal information as our processor, we will take appropriate steps to ensure that the processing is governed by appropriate contractual arrangements and that the information is adequately protected. This includes providers supporting our:
- website;
- booking system;
- customer administration system;
- stock or fleet management system;
- payment systems;
- email systems;
- marketing systems;
- hosting and IT infrastructure.
14. International transfers
Some technology and service providers may process personal information outside the UK. Where personal information is transferred outside the UK, we will ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are used where required.
15. How we protect your information
We use appropriate technical and organisational measures designed to protect personal information against:
- unauthorised access;
- accidental loss;
- destruction;
- misuse;
- alteration;
- unauthorised disclosure.
Access to personal information is restricted to people who have a legitimate business need to access it.
16. How long we keep your information
We will not keep personal information for longer than is reasonably necessary for the purposes for which it is processed. The period for which information is retained will depend on:
- the type of information;
- why we hold it;
- whether you remain a customer;
- legal and accounting requirements;
- whether there is a dispute or potential legal claim;
- our legitimate business requirements.
For example, booking and financial records may need to be retained for a number of years to comply with legal, accounting and tax obligations. Marketing information will be retained in accordance with our marketing and suppression-list procedures. CCTV footage will generally be retained for a shorter period unless it is required for an investigation, claim, legal matter or other legitimate purpose. We will periodically review retained information and securely delete or anonymise information that is no longer required.
17. Your data protection rights
Subject to applicable legal conditions and exemptions, you may have the right to:
- request access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal information in certain circumstances;
- ask us to restrict processing in certain circumstances;
- object to certain processing;
- request portability of certain personal information;
- withdraw consent where processing is based on consent.
You also have an absolute right to object to the processing of your personal information for direct marketing purposes. If you object to direct marketing, we will stop using your information for that purpose, subject to any lawful requirement to retain a record of your objection so that we do not contact you again.
18. How to exercise your rights
If you want to exercise any of your data protection rights, please contact us using our general Beacon Park Boats contact details. Please include enough information to allow us to identify you and understand your request. We may need to verify your identity before releasing personal information. We will respond to valid requests within the time period required by applicable data protection law.
19. Complaints
If you have concerns about how we use your personal information, please contact us first. We will investigate your complaint and try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's data protection supervisory authority. Information about making a complaint is available from the ICO.
20. Children
Our services may involve bookings where children are included as passengers or guests. We do not knowingly use children's personal information for direct marketing without an appropriate lawful basis. Where information about children is necessary for a booking or service, we may process it for the purposes of administering and fulfilling that booking.
21. Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Changes may be necessary because:
- our services change;
- our technology changes;
- our business changes;
- legal requirements change;
- we introduce new services.
The current version will be published on our website and will show the date it came into effect.
22. Contact details
For questions about this Privacy Notice or your personal information, please contact:
Beacon Park Boats
The Boathouse Hillside Road Llangattock Crickhowell Powys NP8 1EQ Wales, UK
Telephone: 01873 858277
Beacon Park Boats is a trading name of Timeout Escapes Limited.
Timeout Escapes Limited
Company number: 13987569
Registered office: The Old School 74 The Street Ringland Norwich Norfolk NR8 6AB
Important note about this Privacy Notice
This Privacy Notice is intended to explain how Timeout Escapes Limited processes personal information in connection with the Beacon Park Boats business. It should be read together with our Cookie Policy and applicable booking terms and conditions.