Narrowboats, Houseboats & Cottages +44 (0)1873 858277
Day Boats +44 (0)800 612 2890 / (0)7966 461819

Our Agreement with You: Terms & Conditions of Hire

It is of primary importance to us (hereafter called 'We') that the hirer (hereafter called 'You') has an enjoyable holiday that is memorable for all the right reasons. This document sets out clearly the rights and responsibilities of both parties and aims to ensure that, should difficulties arise, an amicable solution may be reached.

1. Booking and Payment Terms

1.1. A booking at Wharfinger's Cottage is confirmed and binding when the completed booking form and deposit of 25% (incl. VAT) has been received by us and we have issued written confirmation of the booking. You are responsible for the whole of the hire fee and the balance must be paid no later than eight weeks before the holiday begins.

1.2. The holiday price includes VAT. If rates of VAT change from that included in the holiday price we may amend prices accordingly.

1.3. Payments are only accepted in Pounds Sterling. There is no charge for payments made using a credit card. We do not accept American Express Cards.

2. Cancellation

2.1. If you wish to cancel a booking you must give us notice in writing as soon as possible. On receipt of the written cancellation we will endeavour to re-book the cottage for the holiday period and if successful for the whole or part of the period, will refund the relevant proportion of the money paid less £50 (fifty pounds) to cover office administration.

2.2. If, following a booking, the full balance is not paid on time, we will notify the hirer. If after 30 days from the date on which full payment is due, full payment has not been received by us then we may cancel the booking and the above cancellation charges will apply and you remain liable for 100% of the holiday cost

3. Arrival/Departure

3.1. Wharfinger's Cottage will normally be ready for you at 2.30pm on the day of hire.

3.2. Wharfinger's Cottage must be vacated by 9.30am on the day of departure.

4. Cleanliness

4.1. You must leave Wharfinger's Cottage in a clean and tidy condition. Failure to observe this procedure will result in an extra cleaning charge of £50.

5. Insurance

5.1. We provide full insurance cover for the cottage and its equipment. However should we feel that any damage has been deliberately caused or caused by negligence we reserve the right to make a charge for the loss.

9. Hirer's Property

9.1. We cannot accept liability for loss or damage to hirer's or passengers' property, baggage, motor cars etc, however caused.

10. Age Limits

10.1. We will not hire Wharfinger's cottage to anyone under the age of 21.

12 Wharfinger's Cottage Reservations

12.1. We reserve the right to refuse to handover the cottage to any person who, in our opinion, is not suitable. In this event all money paid will be refunded in full and you shall have no other claim.

12.2. We may repossess the cottage at any time if, in our opinion, you are unsuitable or aren't behaving responsibly, or if the cottage or any persons are at risk. In these circumstances you remain liable for the holiday cost and no refund will be made.

12.3. If owing to circumstances beyond our control, we are unable to fulfil the booking, we will refund all money paid and you shall have no further claim.

13. Occupants

13.1. You must allow in the cottage no more people than the maximum number the cottage is designed to sleep.

14. Fishing

14.1. It is your responsibility to ensure that anglers have the relevant licenses.

14.2. No live bait is permitted in the cottage.

15. Pets

15.1. You must bring a blanket or basket for pets, as they are permitted only on the clear understanding that they are not allowed on the bedding or furniture. Pets may only be left unattended in the cottage if they are confined to a suitable dog carrier/cage in the utility room.

16. Stag and hen parties

16.1 Wharfinger's Cottage will not be hired for these events.

17. Smoking

17.1 Smoking is not permitted inside Wharfinger's Cottage. If you wish to smoke in the grounds of the cottage please take particular care as it is surrounded by woodland.

Location